Student Complaint Policy & Procedure

Schools accredited by the Accrediting Commission of Career Schools and Colleges of Technology must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complaintant(s) for the Commission to forward a copy of the complaint to the school for a response. The complaintant(s) will be kept informed as to the status of the complaints, as well as to the final resolution by the Commission.

Please direct all inquiries to:

Accrediting Commission on Career Schools & Colleges of Technology(ACCSCT)
2101 Wilson Blvd. Suite 302
Arlington, VA 22201

A copy of the Commission’s complaint forms is available at the school and can be obtained by contacting Diane Dinsmore.

NYIM’s grievance/complaint procedure consists of a student, staff or faculty member submitting a letter of grievance form within seven (7) days of occurrence and handing it to the direct supervisor, unless that supervisor is involved in the grievance. In that case the grievance will be handed to that department head or  the head of another department.  That supervisor must notify the other department heads of the grievance and call a meeting within seven (7) days of the grievance filing. Departments are: faculty, education, and administration. In the hearing, three (3) department heads will be present and in certain cases, a staff faculty member or "peer" will be asked to join in. During this meeting, the grievance will be reviewed and all sides of the story will be heard. Any evidence will be presented at this time. The grievance committee will have seven (7) days to deliberate and answer the complaint. No more than  twenty-one (21) days shall pass from the incident start to finish.